Guest Services + Amenities


(Located near SportChek/Shoppers Drug Mart)

Due to COVID-19 there are some services we are not able to provide at this time. Services currently not offered includes: strollers, wheelchairs and walkers. Gift Cards are still available to purchase – credit or debit only please. Please visit our ‘COVID-19 Update’ page for more information. 

Forgot something? Need to borrow something? Need a little help? Whatever you need our Guest Services team is here to help. We offer:

  • Strollers, Wheelchairs and Walkers are offered complimentary to our Customers. They are available for pick-up from the Guest Services desk.
  • Gift Bags are available at Guest Services – Complimentary with Hillside purchase (max. 3 per person).  (Please note: Gift Bags are unavailable during the month of December.)
  • Holiday Gift Bags are available at The Giftery – located across from the Food Court. There is a suggested donation for holiday gift bags – max. 5 holiday gift bags per person. All proceeds to The Mustard Seed Food Bank.
  • Reusable Shopping Bags are available while quantities last with a purchase from any Hillside retailer (One per person).
  • Hillside Gift Cards are available in denominations from $5 to $500. Get yours at Guest Services. Cash, Debit, VISA and Mastercard accepted. Click here for more info.
  • Lost and Found – Every effort is made to assist the customer with a lost or found situation. Items that have not been collected after 30 days are donated to the Salvation Army. If you have lost or found an item, please speak to a Guest Services representative or call 250-595-7154.
  • Infant Supplies are available at Guest Services – includes wet wipes and diapers.
  • WIN (Women in Need) clothing only bag drop off is now available at Hillside Centre 365 days of the year.  Pick up a complimentary bag at Guest Services and fill it with your gently worn clothing or small fashion accessories. At your convenience, return the WIN bag(s) – 2 bags max. to Hillside Guest Services.
  • Cell Phone Charging Station available at Guest Services.
  • General/Tourist Inquiries can be made at Guest Services.
  • Courtesy Phone available at Guest Services.
  • Interac Machines are located at CIBC and Scotiabank.
  • Free Wi-Fi throughout the shopping centre.

All Hillside property is smoke free. This includes e-cigarettes. Thank you for not smoking.

Hillside is pleased to offer complimentary services for families visiting our centre. Services include:

  • Complimentary strollers, walkers & wheelchairs (Available at Guest Services located near Shoppers Drug Mart).
  • Infant Supplies including diapers and wet wipes (Available at Guest Services located near Shoppers Drug Mart).
  • Nursing Room – an amazing spacious nursing room complete with leather seating, baby change table, separate washroom facilities plus space for a stroller and other small children (Located near Food Court).
  • Re-Usable Shopping Bag for thoses days when overloaded with parcels! (Available at Guest Services).
  • Experience the OceanWall – an educational experience for the whole family (Located near the food court). Colouring sheets and crayons are available at Guest Services – once complete visit Guest Services for a cool surprise!

Automated doors are located at the Shoppers Drug Mart, Food Court, Edgeware Street and CIBC entrances. Wheelchairs and walkers are offered complimentary to our Customers. They are available for pick-up from the Guest Services desk. Handicap washrooms are located in the Food Court and near the Canadian Tire entrance.

If additional assistance is required please contact Guest Services – 250.595.7154.