Guest Services + Amenities

Guest Services


(Located near SportChek/Shoppers Drug Mart)

Guest Services is open to serve you! Services include: strollers, wheelchairs and walkers loan. Gift Cards are available to purchase. Please visit our ‘COVID-19 Update’ page for up-to-date information. 

Forgot something? Need to borrow something? Need a little help? Whatever you need our Guest Services team is here to help. We offer:

  • Strollers, Wheelchairs and Walkers are offered complimentary to our Customers. They are available for pick-up from the Guest Services desk.
  • Gift Bags are available at Guest Services – Complimentary with Hillside purchase (max. 3 per person).  (Please note: Gift Bags are unavailable from November 15 to  December 24.)
  • Reusable Shopping Tote Bags are available while quantities last with a purchase (no min. spend) from any Hillside retailer (One per person).
  • Hillside Gift Cards are available in denominations from $10 to $500. Get yours at Guest Services. Cash, Debit, VISA and Mastercard accepted. Click here for more info.
  • Lost and Found – Every effort is made to assist the customer with a lost or found situation. Items that have not been collected after 30 days are donated to the Salvation Army or other charitable organizations deemed appropriate. If you have lost or found an item, please speak to a Guest Services representative or call 250-595-7154.
  • Infant Supplies are available at Guest Services – includes wet wipes and diapers.
  • WIN (Women in Need) clothing only bag drop off is now available at Hillside Centre 365 days of the year.  Pick up a complimentary bag at Guest Services and fill it with your gently worn clothing or small fashion accessories. At your convenience, return the WIN bag(s) – 2 bags max. to Hillside Guest Services.
  • Cell Phone Charging Station located in the lower food court.
  • General/Tourist Inquiries can be made at Guest Services.
  • Interac Machines are located at CIBC and Scotiabank.
  • Free Wi-Fi throughout the shopping centre.

All Hillside property is smoke free. This includes e-cigarettes. Thank you for not smoking.

Hillside is pleased to offer complimentary services for families visiting our centre. Services include:

  • Complimentary strollers, walkers & wheelchairs (Available at Guest Services located near Shoppers Drug Mart).
  • Infant Supplies including diapers and wet wipes (Available at Guest Services located near Shoppers Drug Mart).
  • Nursing Room – an amazing spacious nursing room complete with leather seating, baby change table, separate washroom facilities plus space for a stroller and other small children (Located near Food Court). To access the space please speak to a Food Court attendant.
  • Re-Usable Shopping Bag for those days when overloaded with parcels! (Available at Guest Services). Proof of Hillside purchase necessary – no max. spend required.
  • Experience the OceanWall – an educational experience for the whole family (Located near the food court). Colouring sheets and crayons are available at Guest Services – once complete visit Guest Services for a cool surprise!

Automated doors are located at the Shoppers Drug Mart, Food Court, Edgeware Street and CIBC entrances. Wheelchairs and walkers are offered complimentary to our Customers. They are available for pick-up from the Guest Services desk. Handicap washrooms are located in the Food Court and near the Canadian Tire entrance.

If additional assistance is required please contact Guest Services – 250.595.7154.