fbpx

COVID-19 UPDATE

Home / COVID-19 UPDATE

 

We are OPEN!

Welcome to Hillside!

Shopping Centre Hours Effective June 15, 2022:

Monday, Tuesday & Saturday
10:00 AM – 6:00 PM

Wednesday, Thursday & Friday
10:00 AM – 9:00 PM

Sunday & Stat Holidays
11:00 AM – 5:00 PM

We’re very pleased to share the recent public health announcement made March 10, 2022 with respect to COVID-19 Safety Protocols.

As per (BC Provincial Health Officer) Dr. Bonnie Henry’s March 10th announcement, most COVID Safety Protocols have been lifted including wearing a face mask in the shopping centre.  The food court and retailer stores can return to full capacity.

Please note that retailers/services are open at 10 AM. Some retailers/services are open before 10 AM and some after 6 PM. We encourage you to please check with individual retailer(s).

Your health and safety continues to be our  top priority and our retailers will continue their regular cleaning.

To protect yourself and others, we ask that anyone who is feeling unwell to please refrain from visiting the shopping centre. We appreciate your understanding and look forward to your return visit!

Using hand hygiene regularly and staying away when sick remain important public health guidelines.

Please remember, “We need to respect that people need to go at their own pace, and businesses will need to go at their own pace, depending on their own risk,” said Henry. There will be retailer staff and customers that choose to wear a face mask. Please respect their decision.

Please be kind and patient.

Shopping Centre Entrances: All shopping centre entrances are open. We recommend using the touchless ‘wave’ door opener panel located on all main entrances into the centre. Hand sanitizer is also located at all main mall entrances.

The Guest Services desk is now open to serve you!  Children’s strollers and wheelchairs/walkers, are available for use. Electronics re-charging stations are located in the lower food court and at Guest Services. Gift cards are available for purchase at Guest Services.

Guest Services is also available by phone 250-595-7154, email HSINQUIRIES@BENTALLGREENOAK.COM or through our Chatbot located on our website hillsidecentre.com.

We will do our very best to assist with all inquiries.

For further information or updates please call 250-595-7154. Additional updates will be posted on Facebook, Instagram and Twitter.

 

Increased Cleaning and Hygiene Practices

Hillside Centre will continue our enhanced cleaning procedures including increased frequency of disinfecting common surfaces i.e. door handles as well as washrooms.

Hand sanitizer stations are located at the shopping centre entrances and throughout. Please use them.

Encouraging anyone who feels unwell, both employees and customers, to please refrain from visiting the shopping centre until you are well to do so.

Employees with any flu-like symptoms are being asked to remain at home.

 

Curb-Side Pick-Up

Due to COVID-19, we recognize that some customers may still not be comfortable returning to the shopping centre. To assist with this possibility, Hillside Centre will continue to offer curb-side pick-up for participating retailers.

For a list of participating retailers offering curbside pick-up please visit Guest Services. When the customer arrives at the designated parking stall, located across from SportChek, the customer will call the retailer directly notifying the retailer you are at the shopping centre. The pre-paid parcel will be delivered to them, i.e. placed in their trunk.

 

Shopping Centre Hours:

Mon. – Wed.  10:00 AM – 6:00 PM.

Thurs. & Fri. – 10:00 AM – 8:00 PM

Sat. – 10:00 AM – 6:00 PM

Some retailers are open earlier than 10 AM & later than 6 PM. Please call Guest Services 250-595-7154 to check ahead to avoid disappointment.

Sun. – 11:00 AM – 5:00 PM.

Shopping Centre Entrances: All shopping centre entrance are now open. We recommend using the touchless ‘wave’ door opener panel located on all main entrances into the centre. Hand sanitizers are also located at all main mall entrances. Please use them.

We are asking anyone who is feeling unwell to please refrain from visiting the shopping centre. We welcome you back when you are well!

Physical Distancing Measures

Physical distancing measures and capacity restrictions have been lifted.

For further information visit THE GOVERNMENT OF CANADA website.

 

The Guest Services desk is open offering full services. Services include: children’s strollers, wheelchairs/walkers, and the electronics re-charging stations. Gift cards are available for purchase – credit card payment option preferred.

Guest Services is also available by phone 250-595-7154, email HSINQUIRIES@BENTALLGREENOAK.COM or through our Chatbot located on our website hillsidecentre.com.

We will do our very best to assist with all inquiries.

 

Food Court

The Food Court is open for business!

 

Do Your Part – Keeping those around you safe

If you are not feeling well, showing flu-like symptoms please do not visit Hillside Centre until you are feeling better.

Good hygiene practices include regularly washing your hands using soap and water. Use the hand sanitizing stations often. Avoid touching your face.

Please discard used tissues immediately and wash your hands with soap and water.

Being kind and patient is always important.

 

Store Re-Openings